At Quddle.pk, we take great pride in providing high-quality products and exceptional customer service to all our valued customers. We understand that sometimes circumstances may require a return or refund. our refund policy is as follows:

1. No Refunds

We regret to inform you that we do not offer refunds for any purchases made through the Quddle.pk Baby Store. This policy is in place to ensure the safety and well-being of all our customers, particularly when it comes to baby products. We are committed to delivering the best quality items, and our team thoroughly inspects and tests each product before shipment to minimize the possibility of any defects or issues.

2. Exchange and Store Credit

While we do not offer refunds, we are happy to assist you with exchanges or provide store credit for eligible returns. Here's how this process works:

2.1. Exchanges:

If you receive a damaged or defective product, please contact our customer support team at [Customer Support Email] within [number of days] days of receiving your order. We will guide you through the exchange process, ensuring that you receive a replacement item in a timely manner.

2.2. Store Credit

In certain situations, we may offer store credit for eligible returns. Store credit can be used for future purchases on our website. Please contact our customer support team at [Customer Support Email] to discuss your specific situation and determine if store credit is applicable.

3. Non-Returnable Items

To maintain the safety and hygiene of our baby products, certain items cannot be returned or exchanged. These items include, but are not limited to:

Baby Formula: For health and safety reasons, we cannot accept returns or exchanges on baby formula products.
Personal Hygiene Products: Items such as diapers, pacifiers, and bottles are non-returnable due to health and hygiene considerations.
Customized or Personalized Products: Any products that have been customized or personalized cannot be returned or exchanged unless they are damaged or defective.

4. Return Process

If you believe your purchase is eligible for an exchange or store credit, please follow these steps:

Contact our customer support team at quddleusa@gmail.com within 4 days of receiving your order.
Provide your order number and a detailed description of the issue.
Our customer support team will guide you through the return process, including any necessary documentation or shipping instructions.

5. Shipping Costs

Customers are responsible for all shipping costs associated with returns or exchanges, except in cases where the product is damaged or defective. In such cases, we will provide a prepaid return label.

6. Cancellation Policy

You may cancel your order within [number of hours] hours of placing it by contacting our customer support team. Once your order has shipped, it cannot be canceled.

7. Contact Information

For any inquiries or concerns related to our refund policy or to initiate a return, please contact our customer support team at quddleusa@gmail.com

Quddle.us Baby Store reserves the right to update or modify this refund policy at any time without prior notice. Please review our refund policy periodically for any changes.

Thank you for choosing Quddle.us Baby Store for your baby's needs. We are dedicated to providing the best products and services to ensure the safety and happiness of your little one.